We recently announced an addition to our Customer Support Offerings, Premier Plus Support, to address the needs of our large enterprise customers. But you may not know that we also have a Customer Success program, which is designed to help each customer have a great experience with Dell Boomi. We also monitor and adapt these programs according to your needs, and today, here’s how the Customer Success Team can help you succeed:
- Predictive Assistance
We proactively monitor the health of our customers at a macro level. If we spot a trouble area, we can deep-dive in to the micro level to identify potential issues and suggest ways you can resolve them to increase your success and ROI with the Dell Boomi platform.
- Support Monitoring
We monitor support activity of our customers and over time, we’ve found that heavy support usage may indicate deeper issues. If we see this happening for you, we can suggest ways you can be more successful, whether additional product functionality, additional training, or free online resources.
- Support Case Escalation
In particularly complex support cases that are proving hard to resolve, our team is here to help. You may request case escalation via our Customer Success team. We coordinate the resources and efforts of the support and consulting groups and guide your case to a positive outcome. Contact us for escalation.
- Customer Account Reviews
We offer you one free technical account review each year, which is conducted via web conference. These reviews are an excellent opportunity for you to learn more about the Boomi platform and for us to learn more about you and your business and how we can contribute further to your success.
And for our enterprise customers, we offer the:
- Elite TLC Program
Helping you succeed and achieve your business goals with Dell Boomi is our top priority. Visit our Services page to learn more. Your feedback and suggestions are welcome below.