With massive amounts of data streaming in from the provider, payer and patient level, today’s healthcare system is grappling with the challenges of making healthcare data available when and where it’s needed. Earlier this month at Dell World 2014, Deloitte, Dell and Salesforce discussed trends, and a transformative vision for a connected healthcare system that improves efficiency as well as patient outcomes—and how Dell Boomi plays a key integration role.
Watch a replay of this Dell World 2014 session on YouTube:
Among the topics they covered in the session:
- Connected devices enable patient CRM: The three companies previewed a connected devices solution that uses Salesforce for patient CRM. Matt Phillips, Healthcare & Life Sciences, Strategy & Business Development at Dell noted that instead of another disparate system for hospitals to install, this is a patient engagement layer. Dell Boomi technology connects the solution, from back-end systems to systems patients use outside of the hospital, such as connected or wearable devices. The huge number of fitness devices and connected devices that generate a lot of data could be incorporated into patient’s medical charts, said Matt Crenshaw, Patient CRM Solution Manager for Deloitte Consulting, LLP.
- Transparency of costs: According to Quinn Solomon, Deloitte Digital Healthcare Lead & Patient CRM Solution Sponsor for Deloitte Consulting, LLP, we’re entering a new era of transparency in healthcare, and while there’s currently little information about cost in the healthcare provider market, that’s changing.
- Remote patient monitoring: The existence of big data analysis allows for remote patient monitoring, Solomon said. The company Partners did a remote monitoring study that showed a 48 percent reduction in hospital readmissions. So although remote-monitoring programs are very high-touch and potentially costly, those costs are offset by the readmission reduction.
- Patient Relationship Management: As Salesforce is designed to manage complex customer relationships, healthcare organizations could also apply the same concept to managing their patient relationships, said Alan Lindsay of Salesforce.com Healthcare & Life Sciences Industry Alliances. Lindsay also noted that an average physician has 229 different relationships to manage for a chronic disease within 117 different provider organizations for the Medicare population alone.